Vendor Assesment Scorecard

Category 1: System Interfaces

Employee User Interface (Overall)
Select Any 1 2 3 4 5
New Hire User Interface (Overall)
Select Any 1 2 3 4 5
Branded Portals & E-Mails
Select Any 1 2 3 4 5
Branding by Business Unit/Division
Select Any 1 2 3 4 5
Configurations by Business Unit/Division
Select Any 1 2 3 4 5

Category 2: New Hire Experience

Custom External E-Mail Templates
Select Any 1 2 3 4 5
Ease of Use
Select Any 1 2 3 4 5
Candidate Support
Select Any 1 2 3 4 5
Standard Candidate Outreach Process
Select Any 1 2 3 4 5
Provider Follow Up with Candidate
Select Any 1 2 3 4 5

Category 3: Employee Experience

Employee Support
Select Any 1 2 3 4 5
Requests for Additional Information
Select Any 1 2 3 4 5
System Customization for Employees
Select Any 1 2 3 4 5
Typical Turnaround
Select Any 1 2 3 4 5
Intuitive
Select Any 1 2 3 4 5

Category 4: Admin Experience

Admin-Enabled Updating
Select Any 1 2 3 4 5
Build Out Process
Select Any 1 2 3 4 5
Scaling Process for New Divisions
Select Any 1 2 3 4 5
Response Time for Updates
Select Any 1 2 3 4 5
Customizable Access Levels & Provisioning
Select Any 1 2 3 4 5

Category 5: Legal & Compliance

Internal Compliance Controls
Select Any 1 2 3 4 5
Internal Access of Data
Select Any 1 2 3 4 5
Legal Updates
Select Any 1 2 3 4 5
Adverse Action Process
Select Any 1 2 3 4 5

Category 6: Technical Requirements

System Speed
Select Any 1 2 3 4 5
Multiple Languages/Translation Ability
Select Any 1 2 3 4 5
Scheduled Maitenance
Select Any 1 2 3 4 5
Product Roadmap
Select Any 1 2 3 4 5
Mobile Capability
Select Any 1 2 3 4 5
Easy to Manage
Select Any 1 2 3 4 5
SMS Capabilities
Select Any 1 2 3 4 5

Category 7: System Implementation and Training

Training Videos/Multi Media Availability
Select Any 1 2 3 4 5
As Needed Technical Support
Select Any 1 2 3 4 5
Ability to Customize/Update System After Implementation
Select Any 1 2 3 4 5
Scalability for Growth
Select Any 1 2 3 4 5
Implementation Fees
Select Any 1 2 3 4 5

Category 8: System Integration

Order screens directly in my applicant tracking system without being sent to a 3rd party site
Select Any 1 2 3 4 5
Results delivered back into my applicant tracking system.
Select Any 1 2 3 4 5
Requesting a backgound screen, drug test, and/or verifications
Select Any 1 2 3 4 5

Category 9: Customer Service

Call response time
Select Any 1 2 3 4 5
First call resolution
Select Any 1 2 3 4 5
Knowledgeable staff
Select Any 1 2 3 4 5
PBSA Certified
Select Any 1 2 3 4 5
Compliance Focused
Select Any 1 2 3 4 5